HINDI SPEAKING CALL CENTRE REPRESENTATIVES - 20 POSITIONS
HR World limited on behalf of our client, we are looking for twenty Hindi speaking call centre representatives.
RESPONSIBILITIES:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Qualifications:
- Education - diploma / certificate / bachelor degree
- Fluent in hindi language - both spoken and written
- One to two years experience in similar role
- Fresh graduates are also encouraged to apply
Interested candidates may send their CV to recruitment@hrworld.co.tz before 12th October 2020
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